Services

Facebooktwittergoogle_pluslinkedin

Customer Service Chat


CLIENT SERVICES

Pennyrile Collection’s Client Services is there for you the client and any questions you may have about your accounts.

CREDIT BUREAU REPORTING

Pennyrile Collection reports to all 3 major credit bureaus. Transunion, Experian, and Equifax.

LEGAL SERVICES

Once an account has been countlessly worked by our collection representative and no resolution is made Pennyrile Collection may send it to our legal department to seek getting the account paid through the court system.

RED FLAG FRAUD PREVENTION

If an account has had a claim on it that it is fraud PCI will go through and verify that the account is legitimate or is a result of fraud.

BANKRUPTCIES

In certain cases of bankruptcy such as chapter 13 Pennyrile Collection will file a claim on behalf of you our client that has placed an account with us in order to recoup as much money as we can when bankruptcy occurs.

ESTATES

When an account is placed with Pennyrile Collection and the consumer passes away we will follow up to put a claim on the consumers’ estate if one exists.

SKIP TRACING

Pennyrile Collection uses a wealth of tools to locate consumers that are hard to find so we can find a solution to get the consumers account resolved.

PRE-COLLECTION

 Our pre-collect is called Early Account Management. This is for placing accounts with us before they reach 120 days old. We will make all efforts to get these accounts resolved or payment arrangements within typically a 90 day range before returning them back to the client or pushing them into normal collections with PCI. Please visit www.earlyaccountmanagement.com to learn more.

ONLINE PAYMENTS

Pennyrile Collection accepts online payments from consumers as well as allows the consumer to look at his or her account online.

AUTOMATED DIALING

Pennyrile Collection’s automated dialer makes thousands of calls every hour to reach consumers about their owed accounts. Once the dialer gets the consumer on the phone it can tell the consumer what they owe, who they owe it to and work out payment arrangements with the consumer.

ONLINE ACCOUNT PLACEMENTS

Through Pennyrile Collection’s client access program clients cannot only place their accounts with us online, but also view their accounts they have placed with us, view the status of the account, see what has been paid on the account and choose from many different reports provided or customize your own reports concerning your accounts.

CUSTOM REPORTS

Pennyrile Collection allows you to make your own custom reports online or we can make them for you.

ACCOUNT STATUS REPORTING

Pennyrile Collection always will show what status your account is in during our collection process.